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Our FAQ
1、Are you a trade company or factory ?
Dianyan owns 12000 square meters of standardized heavy industrial factory, with more than 30 sets of large and medium sized metal processing, riveting welding and assembly equipment, registered capital of 10 million yuan, more than 100 employees and 30 engineering technicians.
2、How can I trust your company?
Dianyan has passed gained many certification, such as ISO 9001: 2008 and SGS. Our company import advanced technology from the United States, Germany, Japan, Australia. Its main parts and wearing parts are made of wear-resistant materials and advanced processing technology to keep the equipment durable and long lifetime, main products such as metal shredder, boiler desulfurizing tower, dust collector, rubber tire crushing and grinding plant, metal crusher are exported to Southeast Asia, Russia, and Kazakhstan, and Turkey, and South Africa, and Egypt, and Vietnam, and India, and Australia, North Korea, Canada and the European Union and other countries and regions.
 Dianyan has after-sale service people  and you can  feel free to send us the picture or video to show us your problems ,we will give you solutions in 24hours.
4、Where are you? Can we go to China and visit your factory?
Yes, of course. We are in Zhengzhou , China. Welcome to our factory.
5、Is your price competitive?
Surely we can give you best factory price based on superior product and service.
6、Any warranty?
Under the proper usage, one year to 18 months for whole machine. 
7、How to pay to you ?
we accept the payment by T/T , Western Union , Cash, L/C, D/P and Money Gram.
8、How long is the delivery time?
For standard machines, it would be 5-7 days; For non-standard machines and customized machines according to clients specific requirements, it would be 30 days.We will arrange the production and shipment as soon as possible when we received the deposit, and update the information with the customer on line. 
9、Can you offer us the necessary paper to do the customs clearance?
Yes, of course. We will send you the commercial invoice, sales contract, 
packing list, bill of lading(FOB or CFR, CIF terms), insurance policy (if CIF terms), also CO if you need.
10、Contact Detail: 
Telephone: 86-037166189996
Mobile Phone: 0086-13783550583
Welcome to contact us at any time We will reply you within 24 hours.
11、I want to know more about your company and your products, how?
We will sent you a catalogue as well as a questionnaire which covers your requirement. Your kindly reply  will be greatly appreciated.
12、 How to guarantee the quality?
 We have technical, engineer team design the sample machinery before enter into market and our production QC team ensure the machine manufacturing quality. We will test running every machine after finished and we accept client testing the machinery by material before shipment .
13、What About The Machine Installation?
For a single machine or a simple line, we provide you Foundation Drawing ,Installation Instruction Books or successfully installed machinery picture or video; for large machines and complex production line, we could send  engineer and technicians to guide the installation if necessary; 
14、How About The Spare Parts?
We offer some spare parts like important wearing parts, we sugget customers buy some along with the machines to save the shipping cost, and we have enough spares parts in stock. other parts in stock could be delivery out by express if urgent or by sea within 5days. 
15、Packaging & Shipping
All the goods exported are packed in wooden case or carton with export standard except naked package when necessary. 
We have our own professional shipping company which could deliver the goods to every corners in the world with safety and speed, and aslo can supply the services of solving the problems occured during the transaction, such as customs cleaning.
 Water-proof plastic film package with foam protection in each corner
Solid Seaworthy Wood Box Package with Steel Belt
Save space as much as possible for container loading .
16、Could We Visit Your Factory and Test the Machine?
We warmly welcome you to visit our factory anytime,and we are very glad to test our machine with your raw material.    
17、 Do You Arrange Shipment For The Machines?
Yes,  for FOB or CIF price, we will arrange shipment for you. For EXW price, clients need to arrange shipment by themselves or their agents.
18、 After sale service? 
we will offer you the best service to you after the sale , the more detail , you can check it in the Service on our website.
19、How about the documents after shipment?
After shipment, we ll send all original documents to you by express, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
20、 Can I use mark machine with different LOGO and color?
 Yes, please confirm details with sales.